Determinants of Organizational Effectiveness in the Nigerian Communication Sector

Dept. of Business Administration Lagos State University, Ojo, Nigeria. * E-mail of the corresponding author: [email protected] Abstract This research work empirically examined the relationship between organizational effectiveness and factors like organizational performance, employee motivation, organizational environment and organizational competiveness. The study was conducted in five geo-political zones of Lagos State and the cities are Ikeja, Badagry, Lagos, Ikorodu and Epe. The sample size of the study was 120, 30 respondents each for 3 Telecommunication industry and 10 respondents each for 3 postal industry. A pilot study through test-re-test method was also carried out to test the reliability of the instruments with Pearson’s product moment correlation coefficient with the following result 0.84 i.e. 84% for employees performance, 0.92 i.e. 92% for employee motivation, 79.35% i.e. 79% for organization environment while 0.912 i.e. 91.2% for competitiveness. The results revealed that there is a significant relationship between organizational effectiveness and organizational performance, strong relationship with employees’ motivation. It also has a significant relationship with organizational environment and organizational competiveness. Based on the problems identified, recommendations were made. Key words; Organizational Effectiveness, Organizational Performance, Employee Motivation, Organizational Environment and Organizational Competiveness